INSTRUCTIONS AND MORE…

1. Go to http://planroom.aereprographics.com/
2. Upper left hand corner click on Private Jobs (with password)
3. Type password: (should be provided by GC)
4. Click on view job details.
5. Click on view plan images.
6. To order plans from view plan images, in the upper right hand corner click place order. If you have ordered from this site before you may log in with your user name and password and place order.
7. If you do not have a user name and password you will click on create new company. This will take you to a search screen. Type your company name; select your name from the list if available. If company name is not listed click on create new company. Then fill in your company’s information, click submit. Note: Fields noted with an * are required.
8. This will take you to the next screen where you will enter your contact information. This is where you will come up with your own User ID and Password, for this and future orders.
9. You will have to re-click on private jobs (with password) again, then click on order (you will be logged in) and it will take you to an order form.
P.S. If you have any problems with the above steps you may contact A&E directly at (757) 518-0009.

1. Go to http://planroom.aereprographics.com/
2. Upper left hand corner click on Public Jobs
3. Click on view job details.
4. Click on view plan images.
5. To order plans from view plan images, in the upper right hand corner click place order. If you have ordered from this site before you may log in with your user name and password and place order.
6. If you do not have a user name and password you will click on create new company. This will take you to a search screen. Type your company name; select your name from the list if available. If company name is not listed click on create new company. Then fill in your company’s information, click submit. Note: Fields noted with an * are required.
7. This will take you to the next screen where you will enter your contact information. This is where you will come up with your own User ID and Password, for this and future orders.
8. You will have to re-click on Public Jobs again, then click on order (you will be logged in) and it will take you to an order form.
P.S. If you have any problems with the above steps you may contact A&E directly at (757) 518-0009.

1. Go to our web page at www.aereprographics.com and click the “WEB Upload” button.
2. Fill out your information on the left under “Submission Info”. Be sure to fill out all required fields and provide as much detail for your printing instructions as possible.
3. Select the branch locations you need the files sent to under “Destination Branch”.
4. Click the “Browse/Add Files” button and brows your hard-drive for the digital files and select them. They will appear on the page once selected.
5. Lastly, click “Send” and watch your files begin the upload process. Once all files are fully uploaded, you will be taken to a confirmation page and received an email shortly verifying your upload.
P.S. If you need any assistance, please contact the branch your files are being sent to for additional help.
Virginia Beach: (757) 518-0009
Newport News: (757) 873-2442

QuickSupport is a small and simple executable program that can be run without installation. This will allow us to troubleshoot your computer remotely. please call for more information (757) 518-0009

Plan Ahead
Most departments require at least 24 hours for proofing and final prints. Finishing often requires additional time. Before you dive in, talk to a customer service representative about your printing ideas. We can help trouble-shoot, offer suggestions on media and finishing, and give you an idea of the production time required to complete your project.

Sticker Shock
Several factors affect the cost of printing your projects: paper size, the number of originals, finishing, media, etc. To avoid sticker shock, contact one of A&E’s inside sales representatives or visit an A&E location to receive a quote on your project. We will be happy to offer cost saving tips and suggestions to help you develop the presentation you envision.

If You Don’t Know, Ask
A&E’s customer service team and technicians are always happy to answer any of your questions. File setup, printing solutions, or cost-saving tips – we have someone who can help. Just ask!

File Setup
Leave all color images in their original color space (RGB, CMYK, or grayscale).
When copying images from one program and pasting them into another, make sure the image is vector. If a raster image is the only option, make sure the resolution is high enough for the equipment it will be printed on. Typically, 200-300 dpi is appropriate.Crop Marks required on all pieces that need to be trimmed. Remember, we are NOT all the same! Not all printers print your colors the same way. There are numerous variables that affect the color output on a printer. Unfortunately, this is a problem that cannot always be avoided. The way your file prints on your personal printer most likely will not be how the same file prints on a professional shop printer. Also, colors do not print exactly how you see them on your computer screen. Therefore, a color go-by should be provided in order to receive your desired results. If you are using a Pantone color in your design, provide a swatch or printed example of the color you are trying to match.Before sending your work to print, it is important to always set the artboard in your file at a standard paper size. This ensures accurate printing and offers the opportunity to make sure you have left ample room for trimming.

Small Format Standard Paper Sizes:
letter ( 8.5” x 11” ) legal ( 8.5” x 14” ) tabloid ( 11” x 17” ) extra tabloid ( 12” x 18” )

How do I determine what paper size I need?
Choose the paper size that is the closest to the size of your design without going over the paper size dimensions. Be sure to take into account room for crop marks and bleeds. If you prefer, you can set your document to the final image size when you are designing and change the document size to a standard paper size when you are getting ready to print.
Example: If the job is an 9” x 16”, setup on an 11” x 17” (tabloid) artboard.

Bleed
The area on a publication where the design or ink runs off the edge of the paper. If a bleed is required, please make the artwork bleed .125” beyond the document edge on all sides. Please note: Most of our equipment can only print full bleed documents 11”x17” and smaller. We can not print a piece 12”x18” with a full bleed unless we print to special/oversized equipment.
Example: If the document is an 8.5“x11” full bleed, its dimensions with a bleed should be 8.75“x11.25” and setup on 11“x17” paper size. If a bleed is NOT required, please leave a .25” margin on all sides. This will ensure that your design is placed in the center of the page and that there are adequate printer margins on all four sides.

Crop marks
Printed or drawn lines indicating where the paper should be cut to produce the correct document size How do I create crop marks? You can always draw crop marks yourself by using the pen tool, and several applications have short-cuts that will create them for you.

Include Fonts
Copy the files for the fonts used in your design to the CD you give to A&E. Although the fonts appear correctly on your machine, if A&E does not have these files the fonts will not print correctly. When using Illustrator, make sure to convert all fonts to outlines. You can do this by selecting Object>Unlock All. Select the type, go to the Menu and select Type>Create Outlines. By converting your fonts to outlines, you guarantee that your type areas will print correctly. However, it is important to note that once fonts are converted to outlines, these areas are no longer text boxes and you can not edit the type. It is best to save your file under a different name after converting your fonts, i.e., file_outline.ai, and keep a native file that does not have your fonts outlined. In case the type needs to change, you can make the correction on the native file and re-save the outline file. Include Links Copy the image files included in your design to the CD you give to A&E. As with fonts, although the images appear on your computer, these images are not included in the design file and will not appear on another computer if these files are not included. For good measure, it is best to save your file as an Adobe eps file and embed the images if possible. Check Settings Be sure the layout is set to a standard paper size, you have set crop marks, and setup for a bleed/no bleed.

Small Format
A&E’s small format department offers finishing such as trimming, saddle-stitching, folding, and binding. A customer service representative will be able to go through all of your small format finishing options and offer creative ways to complete your project.

Large Format
Custom frames and a variety of display solutions are availabe upon request.

Mounting & Laminating.
A&E can mount your designs to several different substrates including illustration board, gatorboard, and foamboard. We can also laminate your prints, single-sided or double-sided. Single-sided lamination is typically used for mounted pieces and double-sided lamination is typically used for paper. Gloss, matte, dry erase, lexan and lustre lamination are available. Other finishing services include, velcro, easel backs, picture frame.